Yes!
Our expert physiotherapists provide physiotherapy visits through online video conferencing. We use a private and secure video-conferencing platform and provide you with a simple link to click to easily start your session. All you need is a computer that has a webcam

Physiotherapy is the healthcare profession that promotes wellness, mobility, and independent function. Physiotherapy is also the title of the service that registered physiotherapists deliver in helping patients achieve these goal

We pride ourselves on helping patients who have been unable to find a solution elsewhere. We welcome the opportunity to properly assess your condition to determine the best way to help you get better.

If you have extended health benefits or have been injured as a result of an automobile accident, then you will likely have your treatment paid for. If you are using extended health benefits, check the details of your coverage in your Extended Health Manual, or speak with your Human Resources department. For your convenience, we can now bill directly to most insurance companies. We now also accept patients through the Interim Federal Health Program (IFHP) and the Veteran’s Affairs Health Program.

No referral is necessary to participate in physiotherapy treatment. However, patients are advised to check the details of their extended health benefits as some plans may require a physician’s referral in order to get treatment costs reimbursed.

New physiotherapy patients have 1-hour assessments and follow up treatments are 30-minutes. All appointment times are one-on-one with your physiotherapist.

The number of sessions you’ll need depends on your condition. All of our patients are individually evaluated. Your initial visit gives your therapist the information they need to assess your problem, determine a prognosis, and create a treatment plan. Your therapist will discuss this with you at your
initial assessment.

At your initial visit, your physiotherapist will conduct an interview and a thorough physical evaluation. This will be directly followed by treatment so you can immediately benefit from your experience.

Treatment itself can vary depending on the condition that you are presenting with. This may involve education on your injury and how to optimize recovery, manual therapy (hands on treatment), modalities (e.g. ultrasound treatment, acupuncture), and an exercise program.

We ask our patients to wear clothing appropriate to the type and area of injury. Shorts and a t-shirt or tank top is usually sufficient.
Bring any test reports or other medical documentation that is relevant to your condition to your appointment. Please also bring your extended health benefits card as we may be able to directly bill your insurer for your visit.
If your condition is related to a work injury or an auto accident, we require your case manager’s name and contact information, your claim number, and extended health benefits information.
If you feel your problem is related to any accessories, you may wish to bring those with you. Our physiotherapists sometimes find it useful to analyze specific footwear, backpacks/bags, photos of your work station, etc…
We ask that you please arrive 15 minutes early to complete your intake forms.

No. Most patients do not require any imaging. We will perform a full examination of your problem and only recommend imaging if it is required. If you already have imaging, bring the results with you to your first appointment.

We have a large staff of physiotherapists and we can accommodate most patients within 48 hours.

Yes! We treat patients who have claims through workplace insurance and through auto insurance.
Please remember to bring your claim number, insurance adjuster’s contact info, and all other relevant information to your initial appointment.

We require 24 hours notice for the cancellation of your appointment, otherwise a charge will apply.

Yes. Our clinic is accessible to individuals in wheelchairs or scooters

We believe that injury prevention begins with having a strong core, good alignment, full joint mobility and appropriate muscle balance and control related to your tasks and activities. Also, if you are planning on starting a new sport or activity, it is recommended that you train your body so that it is conditioned for the new demands.
Our Physiotherapists can assess you and determine the areas that need attention by developing suitable exercise program for you. Out physiotherapists may work with you to release muscles and soft tissues that tend to get tight with your daily postures or work demands. If you are unsure of which service may be best suited for your needs, feel free to contact us by phone or email so we can help you make an informed decision.

If you do not have Extended health Benefits, we accept VISA, MasterCard, Interact Debit and cash payments. Payment is due in full at the end of each session. You will be given a receipt with your service provider’s information and registration number. This receipt can be used to claim your benefits if you have health insurance that covers your treatment. You will have to send your receipt and claim form to your insurance provider so that you can be reimbursed. For your convenience, we also offer direct billing to all major insurance companies.
If you do not have health insurance coverage, we recommend that you save your receipt for income tax purposes.

Whether you're trying to get pregnant, are pregnant, have children or not, every woman can benefit from working with a pelvic health physiotherapist. We guide you in preventing, managing, reducing and resolving common pelvic floor conditions.
Pelvic health physiotherapists are trained to assess and treat the pelvic floor as well as the rest of the body similar to general physiotherapy. At Crescent Heights Physiotherapy, we assess how your pelvic floor muscles work together with the rest of your body and not just as a set of isolated muscles.

An internal pelvic exam is not mandatory but is the gold standard to assess how your pelvic floor muscles and connective tissue within the pelvis are working. An internal exam may be recommended to further investigate the symptoms you are describing.
There are various conditions that can be successfully treated with external treatment options if you don't wish to complete an internal exam. You will always be asked to provide consent before any assessment or treatment is provided and you are welcome to remove your consent at any time.

Yes! Crescent Heights Physiotherapy welcomes you to bring your baby with you for your appointment; you can even nurse during certain treatment techniques.